Feedback and Contact Information
If you experience any issues with the accessibility of the website, please contact us.
Michał Piechel is the designated contact person and can be reached via email at michal.piechel@zajezdnia.org.
You can also use this contact to request unavailable information or file a complaint regarding a lack of accessibility.
In your message, please provide:
► Your full name,
► Your contact details (e.g. phone number, email),
► The exact URL of the webpage where the inaccessible content or element is located,
► A description of the issue and the preferred way you’d like it to be resolved.
Handling Requests and Complaints Related to Accessibility
We will respond to your request as soon as possible, no later than 7 days from receiving it.
If we are unable to meet this deadline, we will inform you and provide a new deadline, by which we will resolve the issues you reported or offer the information in an alternative format.
The extended deadline will not exceed 2 months.
If we are unable to ensure digital accessibility for the website or the content you requested, we will offer alternative access.
If you are not satisfied with our response, you can make a complaint to the Ombudsman.
Architectural Accessibility
Main Headquarters: Depot History Centre, Grabiszyńska 184, Wrocław
► The facility has parking spaces available for people with limited mobility.
► A bell is installed at the main entrance to call for assistance with the heavy doors.
► The main exhibition is equipped with ramps and elevators. However, there is one inaccessible area for wheelchair users—a historic train car that can only be accessed via stairs.
► At the ticket office, visitors can request a magnifying glass with a light to assist in reading exhibit descriptions. This can be helpful as some exhibit areas are dimly lit.
► Guide dogs are allowed inside the exhibition areas.
► Discounted tickets are available for individuals with disabilities and their companions.
► Some staff members have basic Polish Sign Language skills (A1 level), but currently, no sign language-guided tours are available.
► Noise-cancelling headphones are available (2 pairs for children and 2 for adults).
► A communication card for interacting with deaf or hearing-impaired visitors is available at the ticket office, along with a QR code for further details.
► Induction loops are not installed.
► There are many sound elements throughout the main exhibition.
Main Headquarters: ‘Remembrance and Future’ Centre, located in the administrative building at Grabiszyńska 184, Wrocław
► The administration building has a lift that provides access to the offices of the director and secretariat. The lift is operated by staff. The need to use the lift can be reported via an intercom to the secretariat.
► The building has an accessible toilet on the ground floor for those with limited mobility.
► There is no access to the upper floors, but meetings are held on lower levels.
Additional Location: Edith Stein House, Nowowiejska 38, Wrocław
► The building is managed by the Edith Stein Society.
► There is a large, fully accessible hallway on the ground floor, which leads to the lift for access to the upper floors.
► The main utility rooms are spacious and host programmes related to Edith Stein’s heritage.
► All corridors are well-lit.
► The building has an accessible large toilet.
► The parking is by the street, and there are no special facilities for people with disabilities.
Additional Location: Golgota Wschodu, Wittiga 10, Wrocław
► The building is managed by the Redemptorist Congregation.
► The entrance has stairs, and there is no ramp available.
► The exhibition is located on the first floor, and there is no lift.
► There is no accessible toilet in the building.
